Shipping & Delivery Policy - Moksha Silvers

At Moksha Silvers, we aim to provide safe, timely, and reliable delivery of all physical jewellery and redeemed gold/silver products across India. Please review our Shipping & Delivery Policy below:

1. Delivery Coverage

• We currently deliver to all major cities and towns across India.
• International shipping is not available at this time.

2. Shipping Timeline

• Standard Orders: Processed and dispatched within 3-5 business days from the date of order confirmation.
• Customized Orders: May take up to 7-10 business days, depending on design and complexity.
• Gold/Silver Redemption Orders: Dispatched within 3-7 business days after successful verification.

Delivery timelines may vary based on your location, product availability, and courier service efficiency.

3. Shipping Charges

• Free shipping is available on select products or minimum order values.
• For all other orders, shipping charges will be calculated at checkout and shown before payment.
• Express or priority shipping (if available) will carry additional charges.

4. Order Tracking

• Once your order is shipped, you will receive an email/SMS with the tracking number and courier details.
• You can also track your order from your Moksha Silvers account dashboard.

5. Packaging & Security

• All shipments are securely packed and tamper-proof sealed.
• For high-value items, the delivery may require identity verification and OTP confirmation upon receipt.

6. Delayed or Failed Deliveries

• If your order is delayed beyond the estimated time, our team will proactively contact you.
• If delivery fails due to incorrect address, unavailability, or refusal, the item will be returned to us and re-shipping charges may apply.

7. Damaged or Missing Items

• If you receive a damaged package or missing item, report it to us within 24 hours with photographs and proof.
• We will investigate and offer a resolution such as a replacement, repair, or partial refund based on case assessment.

8. Redemption Deliveries

• Physical gold/silver will be delivered in the form of coins, bars, or jewellery as per selected options.
• Minimum redemption quantity may apply.
• All such deliveries are insured until delivery is completed.

9. Customer Support

10. Governing Law

This policy is governed by the laws of India, with any disputes subject to the jurisdiction of Puttur, Andhra Pradesh courts.