Privacy Policy - Moksha Silvers

At Moksha Silvers, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, and protect your personal data when you access or interact with our website or mobile application. By using our services, you agree to the practices described below.

1. Data Collection

We collect the following types of information:

Personal Information:

• Name
• Email
• Phone number
• Delivery address
• PAN/Aadhaar (if applicable for verification)

Transaction Data:

Information related to gold/silver savings, purchases, redemptions, and SIP plans.

Technical & Usage Data:

• IP address
• Browser type
• Device details
• Activity logs

Payment Information: Processed via RBI-compliant payment gateways. Moksha Silvers does not store card or UPI credentials.

2. How We Use Your Data

Your information is used to:

• Process and manage gold/silver savings and purchases
• Ensure account security and KYC compliance
• Provide customer support and updates
• Deliver a personalized and seamless shopping experience
• Meet regulatory and legal obligations

We do not sell or rent your data. Information is shared only with trusted service providers or as legally required.

3. Data Protection & Security

We take your data security seriously. Measures include:

• Secure socket layer (SSL) encryption
• Controlled access and role-based permissions
• Regular audits and platform security updates

However, online transmission is not 100% secure, and users are advised to keep their login credentials confidential.

4. Governing Law & Jurisdiction

This policy and the use of Moksha Silvers' platform shall be governed by the laws of India, including:

• Information Technology Act, 2000
• Indian Contract Act, 1872
• Guidelines issued by RBI, SEBI, BIS, and other financial regulators

Any disputes shall fall under the exclusive jurisdiction of the courts in Puttur, Andhra Pradesh.

5. Arbitration Clause

Unresolved disputes will be referred to arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted in Puttur, Andhra Pradesh, in the English language.

6. Platform Misuse Policy

• Moksha Silvers prohibits any unlawful or fraudulent use of its platform.
• Activities such as money laundering, financial fraud, or scam-based transactions are strictly banned.
• Users misusing the platform will bear sole responsibility for legal and financial consequences.

7. Third-Party Liability Disclaimer

Moksha Silvers and Amigoways Technologies (including its developers, designers, and marketers) are not responsible for any misuse, scams, or fraudulent activities by third-party agents or unauthorized users. Users are advised to verify the authenticity of communications, links, and payment channels. We are not liable for any loss of funds or legal issues arising from third-party misuse.

8. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted here with the latest effective date. Continued use of the platform implies acceptance of the revised terms.

9. Contact Information